Returns & Exchanges

We want you to love your purchase! If for some reason your items do not work out, we accept returns within 14 days of receiving your order. We will offer store credit or a refund to the original form of payment for goods that are unused and in original condition. If the item appears used, Sanctuaire has the right to refuse a return or exchange. Initial shipping costs are non-refundable, and return shipping fees are the responsibility of the customer. All return packages must be insured to ensure a safe arrival back to our warehouse.

Please note, we are unable to accept returns or exchanges for apothecary, bath items or sale items.

Please email hello@sanctuaireshoppe.com to initiate an online return. Note that items purchased online cannot be returned at any brick and mortar or pop up locations.

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