Please allow 3-5 business days for items to be packed and sent from our warehouse after your order has been placed. Shipping costs will be automatically calculated at the time of checkout and will depend on the weight and distance from our Los Angeles headquarters. Shipping costs are non-refundable and return shipping costs are the sole responsibility of the buyer.
Sanctuaire is not responsible for lost, stolen, or delayed items.
Please contact us within 48 hours if your goods arrive damaged and we will work with you to resolve the issue. Please photograph both the original packaging and the damaged item as it greatly helps us when submitting a claim to the carrier.
Please note, we are unable to accept returns or exchanges for apothecary, bath items or sale items.
Any other questions? Just email us at email@example.com.